Get in touch
A problem, an idea, or something not working the way you expected — we’d love to hear it.
If something is broken, tell us your phone (iPhone or Android), its OS version and what happened just before.
You can contact us about
- Account access
- Pairing with your partner
- Subscriptions
- Privacy requests
- Account deletion
- Reporting another user
- Technical problems
- Feedback
Frequently asked questions
How do I sign in?
You can sign in with Apple, Google or your email. With email, we send you a 6-digit code that expires in 10 minutes. Can’t find it? Check your spam folder, or send a new one from the same screen.
How do I pair with my partner?
In Us or Our World, tap Pair with your partner and share your 6-character code. Your partner installs youmysoul, taps Or I have a partner code and enters it. Each code works for 72 hours.
My invite code isn’t working
If it says the code has expired, ask your partner for a new one. Make sure you’re entering your partner’s code, not your own. And if your account is already paired with someone, another code can’t be used.
Can I use youmysoul without my partner?
Yes. You can start on your own and save your wishes, date ideas, places and dates. Once you pair, you can both see them and add to them together.
How do I add Our Widget?
Pair with your partner first. Then on iPhone: touch and hold your Home Screen, tap Edit → Add Widget, and pick youmysoul. On Android: touch and hold your Home Screen, tap Widgets, and drag the youmysoul widget where you want it.
How do I manage or cancel my subscription?
Subscriptions are handled by your App Store or Google Play account. In the app, go to Us → Settings → Manage subscription to change plan, restore purchases or cancel. youmysoul never stores your card details.
I got a new phone — do I lose my data?
No. Your lists, dates, scanner report and everything else stay on your account. Sign in on the new phone with the same method you used before.
Delete your account
You can delete your account at any time from inside the app:
- Open youmysoul and go to the Us tab
- Tap Settings (the gear, top right)
- Tap Delete Account
- Read what gets deleted, type DELETE and confirm
Don’t have the app handy? Delete your account on the web: verify your email with a code, then confirm.
Delete my account on the web →This deletes your account and personal data. If you’re paired, your partner keeps their account and your shared plans, without your name. Deleting your account does not cancel an App Store or Google Play subscription.
Company
KAIDO SYSTEMS CONSULTANCIES - FZCOBuilding A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
support@youmysoul.app
Developer and seller on the App Store and Google Play: APPLAUNCH.
Don’t have youmysoul yet?
Download the app →