Política de privacidad

1. Who we are

YouMySoul (“YouMySoul”, “we”, “us”) is an app for couples, available on iOS, Android and the web at youmysoul.app, with an information site at download.youmysoul.app (together, the “Service”).

The Service is operated by, and this policy is issued by, the controller of your personal data:

The app is published in the App Store and Google Play by APPLAUNCH as developer and seller. For anything about your privacy, write to support@youmysoul.app.

2. The short version

• We collect what the Service needs to work for you and your partner: your account, what you save and share in the app, and your Relationship Scanner answers.
• Your Scanner answers and names are sent to an AI provider to write your report. Your email address is not.
• We do not sell your data, show ads, or use advertising SDKs, and we do not track you across other companies’ apps or websites.
• You can delete your account at any time in the app or at download.youmysoul.app/delete-account.
• YouMySoul is only for people aged 18 and over.

3. Data we collect

Account data

• Email address — to create and recover your account and send sign-in and deletion codes.
• Names — the name you give yourself and the name you give your partner.
• Sign in with Apple or Google identifiers — the provider’s stable user ID and the email it shares with us. For Sign in with Apple we also keep a refresh token, only so we can revoke Apple’s authorization when you delete your account.
• Account and device identifiers — an account ID we assign, and a random ID generated on each device you use (not an advertising identifier).
• Authentication information — one-time email codes (stored only as a hash) and session tokens (stored only as a hash).
• Language — your app language, so reports, emails and notifications are in the right language.

Couple data

• A couple ID that links you and your partner once you pair.
• Invite and pairing codes, who created them and who used them.
• Which half of the couple you are, so shared screens can show whose item is whose.

Relationship and product data

• Relationship Scanner — your answers (including free-text answers), shared scan sessions with your partner, and the AI-generated report.
• Games — which game questions have been dealt to you, so questions are not repeated. Game answers, results and history, Daily Missions and the Couple Map are kept on your device.
• Our World collections — items in your Wishlist, Watch Together, Date Ideas, Places to Go and Our Dates (including birthdays, anniversaries and reminder settings): titles, notes, prices, locations, dates and who added them.
• Our Widget — photos and text messages you send to your partner’s widget. Photos are stored on our servers as image data.
• Links you share or paste — the URL, and metadata we extract from that page (title, description, image link, site name, price).
• Plan Match — what each of you enters (for example what you feel like watching or eating), used to generate suggestions.
• Support and feedback — messages you send us by email or through the app’s feedback option, and our replies.

Purchases

Subscriptions are sold by Apple or Google. We receive your subscription status, plan, store, product, purchase and expiry dates, linked to your device’s random ID. We never receive your card or bank details.

Device and technical data

• Push notification tokens — from Apple, Google or your browser, with your app language, if you allow notifications.
• Usage events — first-party records of actions in the app (for example “scan started”, “item saved”, “premium screen viewed”), with the time, your device’s random ID and, when signed in, your account ID. These events do not contain your Scanner answers, messages or photos.
• Referral data — the referral or promo code and campaign tags (UTM parameters) of the link you arrived from, if any.
• AI usage records — which AI model was used, token counts, cost, duration and success or failure, for billing and abuse prevention.
• Server and security logs — IP address, request details, device and browser type, and errors, processed by our hosting provider.

4. Voice input

Some Scanner questions let you answer by speaking instead of typing. Using the microphone is optional and every question can be answered with the keyboard.

• We only ask for microphone access when you tap the voice button, never during onboarding.
• Speech is turned into text by the speech recognition service of your device or browser (for example Apple on iPhone, or Google in Chrome), which may process the audio on its servers under its own privacy terms.
• YouMySoul does not receive, record or store your audio. The original audio is not retained by us.
• The resulting text appears in the answer field, where you can edit it, and is stored as your answer when you continue.
• If you deny microphone access, the rest of the app works normally.

5. AI features

The Relationship Scanner report, Plan Match suggestions and some game questions are generated by large language models. We send requests through OpenRouter, which routes them to an AI model provider — currently Anthropic, and we may switch to OpenAI or another provider as we improve the Service.

• Scanner reports: we send your and your partner’s names and your Scanner answers, and the language for the report. We do not send your email address or account IDs.
• Plan Match: we send your names and what each of you entered.
• Game questions: generated without any personal data.

These providers process the data only to return a response to us.

AI output can be wrong. Reports and suggestions are generated automatically from short answers, can misunderstand context, and are not psychological, medical, mental-health, therapeutic or professional advice. See our Terms of Use.

6. How we use data

• To provide the Service: accounts, pairing, shared collections, the widget, games, reports and reminders.
• To authenticate you and keep accounts secure.
• To process subscriptions and restore purchases.
• To send transactional emails (sign-in and deletion codes) and the push notifications you allowed.
• To understand how the Service is used and fix problems, using first-party usage events.
• To credit referral partners for sign-ups and subscriptions that came through their links or codes.
• To prevent fraud and abuse, limit AI costs, and enforce our Terms.
• To answer support requests and comply with legal obligations.

We do not use your relationship data for advertising and we do not make decisions with legal or similarly significant effects about you based solely on automated processing.

7. What your partner can see

YouMySoul is built to be shared. Once you pair, your partner can see your name, the items in your shared collections (including your wishlist), photos and messages you send to their widget, shared Scanner sessions and the resulting report, and activity such as new items or completed games.

If either of you unpairs or deletes an account, sharing stops. See Deleting your account for what happens to shared items.

8. Service providers and sharing

We do not sell or rent your personal data, and we do not share it for cross-context behavioral advertising. We share it only with service providers that process it on our behalf under contract, and where the law requires.

Websites you link to. When you save a link, our server fetches that page to read its title and image; the site sees our server, not you. Images from saved links are then loaded by your device directly from the original site, which can see your IP address.

Legal and safety. We may disclose data if required by law, to respond to valid legal requests, or to protect the rights, safety and property of our users, the public or YouMySoul.

Business transfers. If the Service is sold, merged or transferred, data may pass to the new operator, who must honor this policy.

9. Analytics, advertising and tracking

• The app does not include third-party analytics, advertising or attribution SDKs (such as Firebase Analytics, Google Analytics, PostHog, Amplitude, Sentry, AppsFlyer, Adjust, Meta or TikTok SDKs). Usage events go only to our own servers (section 3).
• We do not access the iOS advertising identifier (IDFA) or the Android Advertising ID, and we do not track you across apps or websites owned by other companies. For that reason the app does not show Apple’s App Tracking Transparency prompt.
• The app does not use cookies. The web app stores your session and progress in your browser’s local storage, which is necessary for it to work.
• download.youmysoul.app does not set cookies or load analytics or advertising tags.

If we add analytics, attribution or advertising technology in the future (for example Google Analytics, a Meta or TikTok pixel, or an attribution SDK), we will update this policy before doing so, ask for your consent where the law requires it (including through a cookie banner on the website), and only use tracking in the iOS app after you allow it through App Tracking Transparency. Declining will never affect the core Service.

10. Device permissions

• Notifications — asked for after we explain what they’re for: partner activity, games, the widget, the Scanner, important dates, and relevant account or product updates.
• Microphone and speech recognition — asked for only when you tap the voice button (section 4).
• Photos and camera — used only when you choose a photo to send to the widget.

Every permission is optional. You can change them at any time in your device settings, and the app keeps working if you say no.

11. International processing

YouMySoul is available worldwide. We are based in the United Arab Emirates, and our service providers process data in other countries, including the United States and the European Union. When data leaves your country, we rely on safeguards required by applicable law, such as the European Commission’s Standard Contractual Clauses and our providers’ data processing agreements.

12. How long we keep data

One-time codes expire after 10 minutes, and sessions end when you log out.

13. Deleting your account

You can delete your account in the app (Us → Settings → Delete Account) or on the web at download.youmysoul.app/delete-account. You don’t need to contact us. When deletion completes:

• Your account, profile, sign-in identifiers, sessions, push tokens, device links and pending codes are deleted.
• Your Scanner answers, your wishlist, and the widget photos and messages you sent are deleted, including from a couple you shared.
• If you used Sign in with Apple, we revoke your authorization with Apple.
• We ask RevenueCat to delete the customer records for your devices. Records of the store transactions themselves stay with Apple or Google.
• Usage events and AI usage records are kept only in anonymized form, with no link to your account or device.
• If you were paired, your partner keeps their account, the couple’s shared plans (Watch Together, Date Ideas, Places to Go and Our Dates, with no creator shown) and the Scanner report you already shared; your own name is replaced by the name your partner used for you.
• If you weren’t paired, the couple space and everything in it is deleted.

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store account settings to stop renewal.

14. Your privacy rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate data;
• delete your data;
• receive a copy of your data in a portable format (export);
• restrict how we use your data;
• object to processing based on legitimate interests;
• withdraw consent at any time, without affecting earlier processing.

Email support@youmysoul.app from your account’s email address. We may need to verify your identity, and we will respond within the time the applicable law requires (usually within 30 days). You also have the right to complain to your local data protection authority — in Spain, the Agencia Española de Protección de Datos (aepd.es).

California residents: we do not sell or share personal information as those terms are defined in the CCPA/CPRA, and we do not use sensitive personal information for purposes beyond providing the Service.

15. Legal bases (EEA, UK and similar laws)

• Contract — to provide the Service you signed up for, including accounts, pairing, collections, the widget, reports and subscriptions.
• Consent — for notifications, microphone use, and relationship information you choose to enter in the Scanner, which may reveal sensitive details about your private life. You can withdraw consent by turning the permission off, not using the feature, or deleting your data.
• Legitimate interests — first-party usage analytics, security, fraud and abuse prevention, and crediting referral partners, balanced against your rights.
• Legal obligation — accounting records and responses to lawful requests.

16. Age requirement

YouMySoul is intended only for users aged 18+. We do not knowingly collect data from anyone under 18. If you believe someone under 18 is using the Service, contact support@youmysoul.app and we will delete the account.

17. Security

We use encrypted connections (HTTPS), store sign-in codes and session tokens only as hashes, restrict access to production data, and verify ownership before deleting an account. No system is perfectly secure, so please keep your email account safe and tell us about any suspected problem.

18. Changes to this policy

We may update this policy as the Service changes. We will post the new version here with a new effective date and, for material changes, tell you in the app or by email before they take effect.

19. Contact